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Privacy Policy

Effective Date: 5-1-25
Last Updated: 4-2-25

1. Introduction
Welcome to ZyzyxAM (aka Zyzyx Art & Music) ("Company," "we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform") to purchase music, access digital downloads, and manage memberships.

By using the Platform, you consent to the data practices described in this policy. If you do not agree, please do not use the Platform.

2. Information We Collect
We collect information in the following categories:

  • Personal Identifiers: Name, email address, billing/shipping address, phone number, date of birth (for age verification), and username/password.

  • Financial Data: Payment method details (processed via third-party payment gateways; we do not store full credit card numbers on our servers). Transaction history for purchases and membership fees.

  • Commercial Information: Records of products purchased (individual tracks, albums, merchandise), membership status, subscription history, and streaming/listening activity.

  • Audio/Visual Data: Profile pictures if you upload them to your account.

  • Technical Data: IP address, device ID, browser type, operating system, app version, and crash logs.

  • Usage Data: Pages visited, songs streamed or downloaded, time spent in the app/website, referral source, and interaction with marketing emails.

3. How We Collect Information

  • Directly from You: When you register, make a purchase, contact support, or update your profile.

  • Automatically: Via cookies, web beacons, and SDKs within the app when you navigate through the Platform.

  • Third Parties: From payment processors (e.g., Stripe, PayPal) and social media platforms (if you log in via a social account).

4. Use of Your Information
ZyzyxAM uses your information to:

  • Process transactions and manage your digital library (downloads/streaming).

  • Manage your membership (renewals, cancellations, member-only content).

  • Improve our Platform, troubleshoot bugs, and analyze user trends.

  • Communicate with you regarding updates, new releases, security alerts, and support inquiries.

  • Comply with legal obligations and enforce our Terms of Service.

5. Sharing Your Information
We do not sell your personal information. ZyzyxAM may share data with:

  • Service Providers: Payment processors, cloud hosting (e.g., AWS, Firebase), email marketing platforms, and analytics providers (e.g., Google Analytics).

  • Legal Authorities: If required by law, subpoena, or to protect the rights and safety of ZyzyxAM or its users.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets involving ZyzyxAM.

6. Data Security
ZyzyxAM implements industry-standard security measures, including SSL/TLS encryption for data transmission and encrypted storage for sensitive data. However, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

7. Your Privacy Rights
Depending on your location (e.g., California, European Economic Area), you may have the following rights:

  • Right to Access: Request a copy of the data ZyzyxAM holds about you.

  • Right to Correction: Correct inaccurate or incomplete data.

  • Right to Deletion: Request deletion of your personal data (subject to exceptions, such as maintaining transaction records for tax purposes).

  • Right to Opt-Out: Opt out of the sale of data (ZyzyxAM does not sell data) and targeted advertising.

  • Right to Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, please contact us at [Insert Email Address] . We will respond within 30 days. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies
ZyzyxAM uses cookies to remember your preferences, analyze site traffic, and serve relevant ads. You can manage your cookie preferences through your browser or device settings. Disabling cookies may affect the functionality of certain features on the Platform.

9. Children's Privacy
Our Platform is not intended for children under the age of 13. ZyzyxAM does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. International Data Transfers
If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where ZyzyxAM and its service providers operate. By using the Platform, you consent to such transfers.

11. Data Retention
ZyzyxAM retains your personal information for as long as your account is active or as needed to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Changes to This Privacy Policy
ZyzyxAM may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Platform after such modifications constitutes acceptance of the revised policy.

13. Contact Us
If you have any questions about this Privacy Policy or ZyzyxAM's data practices, please contact us at:

​

ZyzyxAM
Email: ezryn@zyzyxmusic.com

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